Working from home allows me a lot of flexibility in the summer – I work in the mornings and often take the mid-late afternoon off to hit a park with the kids, go on a bike ride or just veg in the swing in the backyard. But working for myself has meant I don’t take a lot of extended time off from working. Last summer I took a week to travel to BC with my husband and kids, but I took my laptop along and spent time on the drive and...

Today I’m trying to get back in the habit of reading blog posts and tweets – I’ve been feeling out of the loop! I came across this interesting post: Thank you, Wow and Done by Arié Moyal. Arié is talking about social media and the “value” we assign to different metrics, but the title of the post made me think about value in the customer relationship and how you know if you are making your customers or clients...