Comments on: Customer Service 2.0 http://halosecretarialservices.com/blog/2008/09/16/customer-service-20/ Fri, 25 Jun 2010 03:35:33 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Laurie http://halosecretarialservices.com/blog/2008/09/16/customer-service-20/comment-page-1/#comment-135 Laurie Thu, 18 Sep 2008 23:44:33 +0000 http://halosecretarialservices.com/blog/?p=186#comment-135 Thanks Kristen for checking in here! I don't normally point out service errors either, but one as extreme as the Bellagio's deserves some attention. Take care! Thanks Kristen for checking in here! I don’t normally point out service errors either, but one as extreme as the Bellagio’s deserves some attention. Take care!

]]> By: Kristen http://halosecretarialservices.com/blog/2008/09/16/customer-service-20/comment-page-1/#comment-134 Kristen Thu, 18 Sep 2008 22:57:09 +0000 http://halosecretarialservices.com/blog/?p=186#comment-134 To be honest, I am not normally one of those people who bitches on the internet about bad service. I have my own business and there are days that packages don't arrive in time or I mess up. Someone trashing me on the internet would probably be the death of me. But in the case of the Bellagio, it just kept getting worse and worse and absolutely nothing went right. I guess I expected more. Kristens last blog post..<a href="http://mommyneedsacocktail.com/2008/09/15/dont-stay-at-the-bellagio/" rel="nofollow">Don’t stay at the Bellagio</a> To be honest, I am not normally one of those people who bitches on the internet about bad service. I have my own business and there are days that packages don’t arrive in time or I mess up. Someone trashing me on the internet would probably be the death of me. But in the case of the Bellagio, it just kept getting worse and worse and absolutely nothing went right. I guess I expected more.

Kristens last blog post..Don’t stay at the Bellagio

]]> By: Marianne Hynd, Ann Michaels & Associates http://halosecretarialservices.com/blog/2008/09/16/customer-service-20/comment-page-1/#comment-132 Marianne Hynd, Ann Michaels & Associates Thu, 18 Sep 2008 13:18:40 +0000 http://halosecretarialservices.com/blog/?p=186#comment-132 You are absolutely right - poor customer service can travel like wildfire through the Internet. You've made some great suggestions on using Twitter and Google Alerts to monitor what is said about your company. I recently wrote an article on how companies can monitor social media and thought you might find it useful - http://www.work.com/social-media-monitoring-18275/ Depending on what is out there, this is definitely something a virtual assistant could handle for any company. Social media is on the rise, and it is so important for companies to monitor it continually. Thanks for an informative post! You are absolutely right – poor customer service can travel like wildfire through the Internet. You’ve made some great suggestions on using Twitter and Google Alerts to monitor what is said about your company. I recently wrote an article on how companies can monitor social media and thought you might find it useful – http://www.work.com/social-media-monitoring-18275/

Depending on what is out there, this is definitely something a virtual assistant could handle for any company. Social media is on the rise, and it is so important for companies to monitor it continually.

Thanks for an informative post!

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